Shipping Policy
Current Version: v1 Last Updated: September 1, 2026
Here's everything you need to know about how we process, ship, and deliver your order.
Order Processing Time
Once your order is received, it will be prepared and processed within 12 days. You will receive an email notification as soon as your order is ready to ship, including tracking information when available.
Order Changes & Cancellations
We move quickly to get your order out the door, which means orders enter processing shortly after they're placed — leaving only a brief window to modify or cancel. Once an order has entered processing, we're unable to guarantee any changes or cancellations.
Shipping Addresses
Please double-check your shipping address before completing your order — customers are responsible for providing an accurate and complete address.
If you notice an error after placing your order, contact us as soon as possible. We'll do our best to update it before your order enters fulfillment, but we can't guarantee changes once processing has started, and we're unable to modify an address after an order has been shipped.
If a package is returned to us as undeliverable due to an incorrect address, we can arrange to reship your order once we receive it back. Additional shipping charges may apply.
Order Tracking
Once your order is picked up from our warehouse, you'll automatically receive an email with your tracking number and a link to monitor your shipment.
Carriers
We ship using a network of multiple carriers, so we can choose the service that offers the best combination of speed, reliability, and delivery performance for your order.
International Shipping
We do not currently offer international shipping.
Delivery Time
Once an order is processed, fulfilled and picked up from our warehouse, most packages arrive within 3–5 business days. Please note that processing and delivery times may be longer during holidays, promotional events, or periods of high order volume.
Delivered, Lost, or Stolen Packages
If tracking shows your order as delivered but you can't locate it, start by checking around your delivery location — with household members, neighbors, your apartment office or mailroom, and other spots a package might be left. Please allow up to 48 hours after the delivery scan, as some carriers mark a package delivered before it actually arrives.
If your package is still missing after 48 hours, or you believe it was lost or stolen, contact our Customer Support team right away. We'll review your order details, verify the shipment status, and work with the carrier to investigate — which may include requesting additional information from you. Carrier investigations typically take several business days, after which we'll determine the appropriate resolution, which may include a replacement or refund.
All claims are reviewed on a case-by-case basis. We reserve the right to deny claims where there's evidence of fraud, an incorrect shipping address provided at checkout, or other circumstances outside our control.
Damaged Packages
If your order arrives damaged, contact Customer Support within 7 days of delivery. To help us resolve your claim quickly, please provide:
- Your order number
- A brief description of the damage
- Clear photos of the damaged product(s)
- Photos of the shipping box, packing materials, shipping label, and any visible damage to the packaging
Please retain the damaged product and all original packaging until your claim has been reviewed, as a carrier inspection may be required.
Once we receive your claim, we'll determine the appropriate resolution, which may include a replacement, replacement parts, or a refund. Claims resulting from normal wear and tear, improper use, or damage occurring after delivery may not be eligible for replacement or refund.