Return & Exchange Policy
Current Version: v1 Last Updated: September 1, 2026
We want you to love your gear. If something's not right, here's everything you need to know about returning or exchanging your purchase.
How to Start a Return
To return an item for a refund, you must first request a Return Merchandise Authorization (RMA) by submitting a support ticket to our Customer Support team. Returns cannot be processed without a valid RMA, so please don't send your item back before you receive one — we can't guarantee that unauthorized returns will be received, processed, or credited.
Return requests must be submitted within 60 days of your original purchase date.
Once we receive and inspect your returned item, we'll process your refund promptly in accordance with this policy.
Return Shipping Costs
Unless your return is the result of our error or a defective product, you're responsible for the cost of return shipping.
We recommend using a trackable shipping service — we're not able to issue refunds for return packages that are lost or damaged in transit.
Restocking Fees
None. We believe returns should be simple, so we never charge a restocking fee on eligible returns.
Refund Processing Time
Once your return is received and inspected, refunds are processed within 24 hours — as long as a valid RMA is included with your return.
Exchanges
Contact our Customer Support team to request an exchange. Once your request is approved and your returned item is received and inspected, we'll ship your replacement as long as it meets our exchange policy.
Damaged, Defective, or Incorrect Items
If your item arrived damaged, defective, or isn't what you ordered, contact Customer Support right away. Once approved, we'll provide instructions to return it at no additional cost to you.
Five-Year Limited Workmanship Warranty
Archetype Development Group warrants its products to the original purchaser against defects in materials and workmanship for five years from the original purchase date.
If an eligible product fails because of a covered defect, Archetype will, at its discretion:
- Repair the product;
- Replace it with the same or a reasonably comparable product; or
- Provide another appropriate remedy when repair or replacement is not practical.
This limited warranty does not cover:
- Normal wear and tear;
- Cosmetic changes that do not affect function;
- Damage caused by misuse, neglect, improper installation, accidents, or unauthorized alterations;
- Damage caused by incorrect hardware, incompatible accessories, or use contrary to product instructions;
- Lost or stolen products; or
- Products purchased secondhand or from an unauthorized seller.
Proof of purchase may be required. Warranty replacements do not restart the original five-year warranty period.
For warranty assistance, contact [email protected] with your order number, a description of the issue, and clear photographs showing the affected area.
This limited warranty gives you specific legal rights. You may also have other rights that vary by state.